What type of pets will the hospital see?

Dogs, cats, birds, rabbits, reptiles (lizards and snakes) and common pocket pets (gerbils, mice, hamsters, guinea pigs).  The emergency staff will be advanced trained to provide emergency and urgent care for avian and exotics.

What type of emergency services is the hospital capable of performing?

The hospital is able to manage all levels of trauma, emergency medicine, surgery, and critical care. Diagnostic capabilities include:

  • Complete in-house laboratory profiles
  • Automated blood chemistry and hematology
  • Blood gas analysis
  • Coagulation profiles
  • Electrolyte monitoring

Additionally, the hospital has advanced imaging abilities including radiographs, ultrasound and endoscopy.

Do you do vaccinations or other routine/preventative health care services?

NO! The hospital is designed to deliver emergency medicine and critical care services.  The Tri-City and Verde Valley areas have many quality preventative health veterinary practices to choose from and the emergency staff would be happy to recommend several in your area.

Will pets be left alone at any time during their stay?

NO! The hospital is staffed with a minimum of one veterinary nurse and emergency veterinarian during ALL hours of operation.  Staffing levels are increased as caseload dictates.

What are the costs for emergency services?

Emergency medicine and critical care requires advanced diagnostic and treatment equipment and highly trained staff. Both equipment and staff must be available at all times to meet the needs of sick and injured pets. Because of this, the fees for emergency service may be higher than those charged by daytime veterinary practices. We are confident that our pricing is competitive with other emergency and critical care facilities.


We accept CareCredit. CareCredit offers special financing and low monthly payment options, no up-front costs, and no-prepayment penalties. CareCredit features a wide variety of easy client application options, including online, in-office, phone or smartphone, providing instant decisions.

Applying for CareCredit is easy. Go to http://www.carecredit.com/apply/ submit the one-page application and you’ll have an answer immediately. If you prefer to apply over the phone, call toll free at (800) 677-0718.


Why do I need to have my pet’s blood work or other laboratory testing done?

A complete General Health Profile includes a Complete Blood Count (CBC), 12 blood chemistries, electrolytes, manual blood cell differential and platelet count, manual packed cell volume and total protein, and complete urinalysis. We often recommend the general health profile, to give us the maximum number of pieces of evidence to assist in a diagnosis.

All of these together can measure how the vital organs are functioning; indicate hydration status, electrolyte balance, and blood cell abnormalities.

The complete blood count can tell us the number of red blood cells, white blood cells, and platelets. Abnormalities can help us determine if there is dehydration, infection, or clotting problems. Additionally, looking at a manual blood smear under the microscope lets us see any abnormal sizes, shapes, and/or number of cells.

A look into the blood chemistries tells us how your pet’s organs are functioning. We look at 12 different chemistries in a general profile that covers kidney, liver, and pancreas function.

The electrolytes primarily provide us with sodium, potassium and chloride levels. These elements are vital to body function and help us make urgent decisions in treatment of sick pets.

Urinalysis consists of chemical and microscopic evaluation. It helps provide information on hydration, kidney function, urinary tract infections or inflammation.

All of these together are important to the diagnosis and treatment of your pet.